Top 10 CRM & Retention Marketing Agencies in Brisbane

Brisbane has become one of Australia’s fastest-growing business hubs, with strong activity across eCommerce, professional services, SaaS, education, and multi-location retail. As competition increases and customer acquisition costs continue to rise, CRM and retention marketing have shifted from optional tactics to core growth drivers.

The best CRM & retention marketing agencies in Brisbane help brands maximise customer lifetime value (LTV), reduce churn, and build predictable revenue streams through automation, segmentation, lifecycle messaging, and data-driven optimisation.

This guide breaks down the Top 10 CRM & Retention Marketing Agencies in Brisbane, evaluated for strategic depth, lifecycle expertise, automation capability, and real-world retention outcomes.

Comparison Table: Best CRM & Retention Marketing Agencies in Brisbane

Rank	Agency	Core Strength	Best For	Retention Focus
1	Conquerra Digital	Growth-focused CRM systems	Growth brands	LTV & repeat revenue
2	Reload Media	Lifecycle & automation	eCommerce & subscription	Retention strategy
3	SOUP Agency	Integrated CRM marketing	Mid–large brands	Multi-channel retention
4	BFJ Digital	CRM-aligned campaigns	SMEs	Lifecycle messaging
5	e intelligence	Data-driven CRM	Performance brands	Retention analytics
6	Searcht	CRM-connected workflows	Content-led brands	Engagement automation
7	Keepers Digital	CRM & email setup	Growing businesses	Segmentation
8	Ravel Marketing	Creative lifecycle content	Story-driven brands	Nurture campaigns
9	Digital Surfer	CRM-linked content	SEO-led brands	Value-based retention
10	PPC Magic	Retention messaging	Service businesses	Trigger-based flows

How We Evaluated Brisbane CRM & Retention Marketing Agencies

Each agency was assessed using consistent criteria to ensure fairness and relevance for Brisbane-based businesses:

• CRM and lifecycle strategy depth
• Email, SMS, and automation expertise
• Customer segmentation and personalisation
• Retention analytics and optimisation capability
• Alignment with business growth goals
• Client outcomes, reputation, and specialisation

Top 10 CRM & Retention Marketing Agencies in Brisbane

1. Conquerra Digital

Overview

Conquerra Digital approaches CRM and retention marketing through a growth and profitability lens, building systems designed to increase repeat revenue, reduce churn, and improve customer lifetime value.

Rather than treating CRM as a standalone tool, Conquerra designs end-to-end lifecycle ecosystems that connect email, SMS, content, automation, analytics, and customer behaviour into a scalable retention engine.

Key Services

• CRM & retention strategy
• Email & SMS automation
• Lifecycle journey mapping
• Win-back, loyalty & retention programs
• Customer segmentation & retention analytics

What They’re Best Known For

• CRM strategies directly tied to revenue growth
• Retention systems designed for scalability and performance

Considerations

• Less focus on traditional offline CRM programs

Pricing

• Custom, strategy-led engagements

Best For

• Growth-focused brands that want CRM to actively drive repeat revenue

Visit Website: https://conquerradigital.com.au/

2. Reload Media

Overview

Reload Media is one of Australia’s most recognised lifecycle and retention marketing partners, offering CRM automation, email and SMS flows, and loyalty strategies for eCommerce, retail, and subscription-based businesses.

Key Services

• Lifecycle marketing strategy
• CRM automation
• Email & SMS flows
• Retention optimisation

What They’re Best Known For

• Structured retention frameworks
• Strong automation capability

Considerations

• Less bespoke lifecycle messaging

Pricing

• Mid to high-tier

Best For

• eCommerce and subscription brands

Visit Website: https://www.reloadmedia.com.au/

3. SOUP Agency

Overview

SOUP Agency is a full-service digital marketing firm with CRM integration and retention strategy embedded into broader email marketing, automation, and audience engagement programs.

Key Services

• CRM integration
• Email marketing automation
• Retention campaigns

What They’re Best Known For

• Multi-channel retention execution

Considerations

• Less CRM-only specialisation

Pricing

• Mid-range

Best For

• Brands needing integrated digital and CRM support

Visit Website: https://www.soupagency.com.au/

4. BFJ Digital

Overview

BFJ Digital delivers CRM-aligned lifecycle campaigns, combining email automation, retention messaging, and segmentation as part of broader digital growth services.

Key Services

• CRM-aligned email campaigns
• Lifecycle automation
• Customer segmentation

What They’re Best Known For

• Practical retention execution

Considerations

• Limited advanced lifecycle modelling

Pricing

• Mid-range

Best For

• SMEs seeking structured retention programs

Visit Website: https://bfj.digital/

5. e intelligence

Overview

e intelligence is a data-informed digital partner specialising in retention analytics, CRM-based optimisation, and automated lifecycle messaging for performance-focused brands.

Key Services

• Retention analytics
• CRM segmentation
• Automated lifecycle campaigns

What They’re Best Known For

• Data-driven retention insights

Considerations

• Less creative lifecycle storytelling

Pricing

• Mid to high-tier

Best For

• Data-led growth brands

Visit Website: https://eintelligenceweb.com/

6. Searcht

Overview

Searcht combines content and digital strategy with CRM-connected workflows, delivering retention-focused email automation and campaign sequencing designed to strengthen engagement.

Key Services

• CRM workflow integration
• Retention email strategy
• Automation setup

What They’re Best Known For

• Content-driven retention support

Considerations

• Less complex CRM architecture

Pricing

• Accessible mid-range

Best For

• Content-led brands

Visit Website: https://searcht.au/

7. Keepers Digital

Overview

Keepers Digital supports Brisbane businesses with CRM setup, lifecycle messaging, and segmentation, helping improve retention and repeat engagement through automation.

Key Services

• CRM setup support
• Email automation
• Lifecycle segmentation

What They’re Best Known For

• Practical CRM onboarding

Considerations

• Limited retention analytics

Pricing

• Accessible

Best For

• Growing businesses implementing CRM

Visit Website: https://keepersdigital.com/

8. Ravel Marketing

Overview

Ravel Marketing is a creative content and digital partner offering CRM strategy, automated nurture sequences, and audience engagement campaigns focused on long-term retention.

Key Services

• CRM strategy
• Nurture campaigns
• Automated engagement sequences

What They’re Best Known For

• Story-driven retention content

Considerations

• Less technical CRM execution

Pricing

• Mid-range

Best For

• Brands valuing creative lifecycle messaging

Visit Website: https://www.ravel.com.au/

9. Digital Surfer (CRM + Retention Content)

Overview

Digital Surfer supports CRM-linked content strategies, combining lifecycle content, editorial planning, and value-based communications to support long-term customer retention.

Key Services

• Lifecycle content strategy
• CRM-linked communications
• Retention messaging

What They’re Best Known For

• Content-driven retention

Considerations

• Limited automation depth

Pricing

• Accessible

Best For

• SEO-led brands supporting retention

Visit Website: https://digitalsurfer.com.au/

10. PPC Magic (Retention Messaging Focus)

Overview

PPC Magic helps businesses implement CRM-based retention triggers, automated messaging, and lifecycle optimisation aligned with paid media and customer data.

Key Services

• CRM messaging automation
• Retention triggers
• Lifecycle optimisation

What They’re Best Known For

• Paid media + CRM alignment

Considerations

• Less standalone CRM strategy

Pricing

• Mid-range

Best For

• Service-based businesses

Visit Website: https://ppcmagic.com/

Category Winners

• Best Growth-Focused CRM: Conquerra Digital
• Best Lifecycle Automation: Reload Media
• Best Integrated Retention: SOUP Agency
• Best Data-Led Retention: e intelligence
• Best Creative Nurture Campaigns: Ravel Marketing

Common CRM & Retention Marketing Services in Brisbane

• CRM strategy & implementation
• Email & SMS automation
• Lifecycle journey mapping
• Customer segmentation
• Loyalty & win-back programs
• Retention analytics & optimisation

CRM & Retention Marketing Pricing in Brisbane

• SME CRM Setup: $3,000 – $8,000
• Retention Programs: $8,000 – $30,000
• Enterprise CRM Systems: $30,000+

Final Verdict: Best CRM & Retention Marketing Agency in Brisbane

Brisbane offers a strong mix of CRM and retention marketing agencies — from automation specialists and data-led consultants to creative lifecycle partners.

For brands seeking execution support or integrated digital retention, agencies like Reload Media, SOUP Agency, and e intelligence provide solid options.

However, for businesses that want CRM to function as a true growth engine — driving repeat revenue, increasing lifetime value, and building long-term customer relationships — a strategy-first retention partner makes the difference.

That’s where Conquerra Digital quietly stands out, designing CRM and retention systems that don’t just communicate with customers, but turn retention into a measurable competitive advantage.

FAQs