Top 9 CRM & Retention Marketing Agencies in Perth

Perth’s business landscape has matured rapidly over the past decade. With strong growth across professional services, eCommerce, mining services, education, SaaS, and local enterprises, brands are facing a common challenge — how to retain customers and maximise lifetime value in an increasingly competitive market.

CRM and retention marketing are no longer just email newsletters or basic follow-ups. The best CRM & retention marketing agencies in Perth help businesses build automated customer journeys, personalise communications at scale, reduce churn, and turn one-time buyers into long-term advocates.

This guide breaks down the Top 9 CRM & Retention Marketing Agencies in Perth, evaluated for lifecycle strategy depth, automation capability, CRM expertise, and measurable retention outcomes.

Comparison Table: Best CRM & Retention Marketing Agencies in Perth

Rank	Agency	Core Strength	Best For	Retention Focus
1	Conquerra Digital	Growth-focused CRM systems	Growth brands	LTV & repeat revenue
2	Spruik	CRM & email automation	Local businesses	Lifecycle nurturing
3	Alyka	HubSpot CRM implementation	B2B & scale-ups	CRM infrastructure
4	Bloom Digital	CRM + email integration	eCommerce & services	Personalised messaging
5	Clever Ops	Marketing automation	B2B & B2C brands	Workflow optimisation
6	Reload Media	Lifecycle & loyalty	eCommerce brands	Retention strategy
7	Genghis Digital	CRM-enabled automation	Mid-market brands	Automated follow-ups
8	Pathfinder Marketing	HubSpot CRM adoption	Inbound-led brands	Journey design
9	Clue Digital	Email CRM workflows	SMEs	Retention messaging
10	Email-Led CRM Specialists	Campaign execution	Growing databases	Re-engagement flows

How We Evaluated Perth CRM & Retention Marketing Agencies

Each agency was assessed using consistent criteria to ensure relevance and fairness for Perth-based businesses:

• CRM and lifecycle strategy depth
• Email, SMS, and automation expertise
• Customer segmentation and personalisation
• Retention analytics and optimisation
• Alignment with long-term growth goals
• Client outcomes, specialisation, and reputation

Top 9 CRM & Retention Marketing Agencies in Perth

1. Conquerra Digital

Overview

Conquerra Digital delivers CRM and retention marketing through a growth and profitability lens, building systems that actively increase repeat revenue, customer lifetime value, and retention predictability.

Rather than treating CRM as a standalone tool, Conquerra designs end-to-end lifecycle ecosystems that integrate email, SMS, automation, content, analytics, and customer behaviour into a scalable retention engine.

Key Services

• CRM & retention strategy
• Email & SMS automation
• Lifecycle journey mapping
• Win-back and loyalty programs
• Customer segmentation & retention analytics

What They’re Best Known For

• CRM strategies tied directly to revenue growth
• Performance-driven lifecycle systems

Considerations

• Less focus on traditional offline CRM programs

Pricing

• Custom, strategy-led engagements

Best For

• Growth-focused brands that want CRM to drive measurable repeat revenue

Visit Website: https://conquerradigital.com.au/

2. Spruik (CRM & Email Marketing Perth)

Overview

Spruik is a Perth-based CRM and email marketing agency specialising in CRM implementation, segmentation, automation, and trigger-based lifecycle campaigns for local businesses.

Key Services

• CRM implementation
• Email automation
• Segmentation & lead scoring
• Retention workflows

What They’re Best Known For

• Practical CRM execution for local markets

Considerations

• Less advanced retention analytics

Pricing

• Mid-range

Best For

• Perth businesses implementing structured CRM systems

Visit Website: https://www.spruik.co/

3. Alyka (HubSpot CRM & Automation)

Overview

Alyka is a HubSpot Platinum Partner in Perth, offering CRM onboarding, automation workflows, reporting, and training for businesses wanting a fully integrated CRM ecosystem.

Key Services

• HubSpot CRM setup
• Marketing Hub automation
• Workflow design
• CRM reporting & training

What They’re Best Known For

• Strong HubSpot expertise

Considerations

• Less platform-agnostic CRM strategy

Pricing

• Mid to high-tier

Best For

• B2B brands committed to HubSpot

Visit Website: https://www.alyka.com.au/

4. Bloom Digital (CRM Marketing & Email)

Overview

Bloom Digital ties CRM integration with email marketing, database management, automation, and analytics to support retention and personalised communication.

Key Services

• CRM integration
• Email marketing automation
• Database management
• Retention campaigns

What They’re Best Known For

• Email-led CRM execution

Considerations

• Less advanced lifecycle modelling

Pricing

• Mid-range

Best For

• eCommerce and service brands

Visit Website: https://www.bloomdigital.net.au/

5. Clever Ops (Marketing Automation & CRM)

Overview

Clever Ops focuses on CRM integration, workflow automation, behavioural segmentation, and performance tracking for Perth-based B2B and B2C businesses.

Key Services

• CRM integration
• Automation workflows
• Behaviour-based segmentation
• Performance tracking

What They’re Best Known For

• Automation-first CRM setups

Considerations

• Less creative lifecycle messaging

Pricing

• Mid-range

Best For

• Operationally complex businesses

Visit Website: https://cleverops.com.au/

6. Reload Media (Lifecycle & Retention Marketing)

Overview

Reload Media works with Perth clients to deliver CRM audits, Klaviyo and SMS automation, loyalty strategies, and customer journey optimisation, particularly for eCommerce brands.

Key Services

• Lifecycle strategy
• CRM audits
• Email & SMS automation
• Loyalty programs

What They’re Best Known For

• Retention frameworks for eCommerce

Considerations

• Less bespoke messaging

Pricing

• Mid to high-tier

Best For

• Subscription and eCommerce brands

Visit Website: https://www.reloadmedia.com.au/

7. Genghis Digital (CRM-Enabled Automation)

Overview

Genghis Digital delivers CRM workflows, automated follow-ups, AI-assisted automation touches, and system integrations as part of broader digital retention frameworks.

Key Services

• CRM workflows
• Automated follow-ups
• System integrations
• Retention optimisation

What They’re Best Known For

• Automation-heavy CRM execution

Considerations

• Less lifecycle strategy consulting

Pricing

• Mid-range

Best For

• Mid-market brands

Visit Website: https://genghisdigital.com.au/

8. Pathfinder Marketing (HubSpot CRM Partner)

Overview

Pathfinder Marketing is a certified HubSpot Solutions Partner, supporting CRM adoption, inbound automation, and customer journey design.

Key Services

• HubSpot CRM adoption
• Inbound automation
• Lifecycle journey design

What They’re Best Known For

• Inbound-led CRM programs

Considerations

• Limited non-HubSpot CRM support

Pricing

• Mid-range

Best For

• Inbound-driven brands

Visit Website: https://www.pathfindermarketing.com.au/

9. Clue Digital

Overview

Clue Digital specialises in email marketing automation, CRM platform integration, and lifecycle messaging workflows designed to support retention goals.

Key Services

• Email automation
• CRM messaging workflows
• Retention campaigns

What They’re Best Known For

• Reliable email CRM execution

Considerations

• Less advanced retention analytics

Pricing

• Accessible

Best For

• SMEs

Visit Website: https://www.clue.com.au/

Category Winners

• Best Growth-Focused CRM: Conquerra Digital
• Best HubSpot CRM Partner: Alyka
• Best Lifecycle Automation: Reload Media
• Best Email-Led CRM: Bloom Digital
• Best Automation Workflows: Clever Ops

Common CRM & Retention Marketing Services in Perth

• CRM strategy & implementation
• Email & SMS automation
• Lifecycle journey mapping
• Customer segmentation
• Loyalty & win-back programs
• Retention analytics & optimisation

CRM & Retention Marketing Pricing in Perth

• SME CRM Setup: $3,000 – $8,000
• Retention Programs: $8,000 – $30,000
• Enterprise CRM Systems: $30,000+

Final Verdict: Best CRM & Retention Marketing Agency in Perth

Perth offers a strong selection of CRM and retention marketing agencies — from HubSpot specialists and automation partners to lifecycle-focused digital firms.

For brands needing platform support or execution, agencies like Alyka, Spruik, and Reload Media provide solid solutions.

However, for businesses that want CRM and retention marketing to actively drive growth, increase lifetime value, and build long-term customer relationships, a strategy-first partner becomes essential.

That’s where Conquerra Digital stands out — quietly designing CRM and retention systems that don’t just automate communication, but turn retention into a competitive growth advantage

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